What's New?

Recently added or updated topics include the following:

2026.1

  • axiUm now supports organization-based sign-in as an authentication method. If enabled, you can log in to axiUm using your organization's Identity Provider (IdP) and SAML or OIDC with multi-factor authentication (MFA).

    • Note: Local and Active Directory log in behavior remains unchanged.

    For more information, see Log In to axiUm via Organization Sign-In, Exit axiUm, and Log Off axiUm.

  • A (new) Claim types field has been added to the Claims module > Queued Claims and Submitted Claims tabs. This drop-down allows you to filter your claims list by classification:

    • Claims and Pre-Auths

    • Claims

    • Pre-Auths

    • Note: The field is set to Claims and Pre-Auths by default.

    For more information, see Search for Queued Claims and Search for Submitted Claims.

  • We have updated several claim statuses within the Claims module > Submitted Claims tab.

    • The (updated) claim statuses include:

    • All Rejected (999, 277) has been renamed to All Rejected (file, claim).

    • Rejected (999) has been renamed to File Rejected.

    • Rejected (277) has been renamed to Claim Rejected.

    • All Accepted (999, 277) has been renamed to All Accepted (file, claim).

    • Accepted (999) has been renamed to File Accepted.

    • Accepted w/Err. has been renamed to File accepted w/err.

    • Accepted (277) has been renamed to Claim Accepted.

    For more information, see View Claim Statuses.

  • A variety of small field and button label changes related to insurance payments have been made to the Transactions module. This allows for easier, more logical navigation when working with claims and insurance payments.

    • The changes include:

    • The Ins Pmt tab has been renamed to Insurance Payment.

    • The Insurance Payment tab > Ins. Payments for Patient sub-tab has been renamed to Ins. Payments (for Selected Patient) and the Ins. Payments sub-tab has been renamed to Ins. Payments (All).

    • The Show All checkbox on the Insurance Payment tab > Ins. Payments (for Selected Patient) sub-tab has been renamed to Include Deleted Payments.

    • The Show History right-click option on the Treatment tab and Insurance Payment tab has been renamed to Treatment History.

  • The Claim Submission History window has been refreshed to allow front desk staff to view and understand more clearly the full claim history including current and past claim statuses directly from the Transactions module.

    • Key changes include:

    • The window has been renamed to Claim History.

    • The Claim Submission History right-click option has been renamed to Claim History.

    • The Submit via and Sts columns have been combined and replaced with a (new) Status column and the Description column has been renamed to Ins. Name.

    • Statuses are now displayed from newest to oldest and column sorting has been disabled to prevent accidental reordering, ensuring staff always see the most recent activity first.

    • We have also added and renamed several claim statuses to ensure better clarity and consistency.

      • Note: These statuses are different from those used in the Claims module.

    The possible claim statuses now include:

    • Submitted (EDI) or Submitted (Paper) or Submitted (Exported)

    • File Rejected

    • File Accepted

    • Claim Accepted (Clearinghouse)

    • Claim Rejected (Clearinghouse)

    • Claim Accepted (Payer)

    • Claim Rejected (Payer)

    • EOB Received

    • Processed

2025.3

  • You can now use Linked Apps to authenticate users in third-party applications via Single Sign-On (SSO).

    • For more information, see axiUm Desktop.

  • You can now use a Check for Responses button to check manually for available claim responses. This replaces the Load Responses button.

    • Important: Claims Service version 2.1.0 is required to see this change.

    For more information, see Import Claim Responses Manually.

  • The Claims module can now automatically check for and import claim responses. Once enabled, any available responses are auto-imported into the Claims module on a specified interval and a purple notification displays at the top of the module to indicate that responses are available.

    • Important: Claims Service version 2.1.0 is required to use this feature.

    For more information, see Auto-Import Claim Responses.

  • You can now use a Check for Responses button to check manually for available remittance responses. This replaces the Load Responses button.

    • Important: Claims Service version 2.1.0 is required to see this change.

    For more information, see Import Claim Responses Manually.

  • The Claims module can now automatically check for and import remittance responses. Once enabled, any available responses are auto-imported into the Claims module on a specified interval and a purple notification displays at the top of the module to indicate that responses are available.

    • Important: Claims Service version 2.1.0 is required to use this feature.

    For more information, see Auto-Import Remittance Responses.

  • You can now delete remittance responses that have been received for non-dental claims.

    • Important: Claims Service version 2.1.0 is required to use this feature.

    For more information, see Delete Remittance Responses.

  • You can now add payer names to insurance companies as alternative names.

    • For more information, see Add Payer Names to Insurance Companies.

2025.2

  • The Nav Panel has been refreshed to improve navigation clarity and user engagement within axiUm. The changes include new colors, module icons, and an updated axiUm logo.

  • Notifications now display at the top of the Claims module during claim submission to indicate the state of the claim and whether an error occurred.

    • For more information, see Submit Queued Claims.

2025.1

  • The EDI Claims module has been renamed to Claims.

  • We have refreshed the Claims module navigation to allow for easier, more logical navigation when working with claims and payments. Several of the tabs, fields, and action button labels have been renamed and improved. The action buttons have also been moved from the top to the bottom of the upper pane.

  • We have introduced a streamlined workflow for claim submission, responses, and tracking. For supported clearinghouses such as DentalXChange, the process is now fully integrated into axiUm.

    • For more information, see Claims Overview.

  • The EDI Remittance module has been renamed to Auto Remittance.

  • We have refreshed the Auto Remittance module navigation to allow for easier, more logical navigation when working with claims and payments. Several of the tabs, fields, and action button labels have been renamed and improved. The action buttons have also been moved from the top to the bottom of the upper pane.

    • For more information, see Search for Remittance Responses.

  • We have introduced a streamlined workflow for claim submission, responses, and tracking. For supported clearinghouses such as DentalXChange, the process is now fully integrated into axiUm.

    • For more information, see Auto Remittance Overview.

  • We have refreshed the Lockbox Payments module navigation to allow for easier, more logical navigation when working with claims and payments. Several of the tabs, fields, and action button labels have been renamed and improved. The action buttons have also been moved from the top to the bottom of the upper pane.

    • For more information, see Lockbox Payments Overview.