Cancel Items in External Orders

External orders sometimes require modifications after they have been created and are still pending.

In certain situations, you can cancel ordered items from a pending external order.

Example: Over-ordering a product.

Important: You cannot cancel items after the order has been partially received.

Tip: If necessary, you can also cancel an entire external order.

To cancel an item:

  1. Open the Inventory module and click the Pending External Orders tab.
  2. Enter the appropriate search criteria and click Search.
  3. Right-click a listed item and select Cancel Item.
  4. When prompted with a Cancel Order Item Warning window, click Yes to confirm.

    5. The item text changes to gray and the status changes to Cancelled.

    Tip: You can view all cancelled items from the Closed Orders tab.