Cancel External Orders

In certain situations, you can cancel a pending external order.

Example: Over-ordering several products.

Important: You cannot cancel orders after the order has been partially received.

To cancel an external order:

1. Open the Inventory module and click the Pending External Orders tab.
2. Enter the appropriate search criteria and click Search.
3. Right-click the order and select Cancel Order.
4. When prompted with a Cancel Order Warning window, click Yes to confirm.

The order is cancelled and all item text changes to gray.All item text changes to gray and the statuses change to Cancelled.

Tip: You can view all cancelled orders from the Closed Orders tab.