Delete Remittance Responses

  1. Open the Claims module and click the Remittance Responses tab.

  2. Click Check for Responses.

    3. Note: Claims Service version 2.1.0 is required to see this button. For institutions with a lower version of Claims Service or axiUm installed, the Load Responses button displays.

    All available responses are imported and the insurance payments are listed.

    Note: The Check for Responses button loads all responses from the clearinghouse, including all rejections and remittances. Rejections do not include any insurance payments and cannot display in the Remittance Responses tab.

    When ready, you can proceed to review and auto-process the payments to allocate all successfully imported insurance payments.

Important: Claims Service version 2.1.0 is required to use this feature.

In some situations, an institution may receive remittance responses for non-dental claims. If this occurs, you can delete the responses that apply to non-dental claims.

Example: Your dental school may share a Tax ID with a university hospital.

Warning: You cannot delete remittance responses once they have been auto-processed.

It may not be immediately obvious that a remittance response is for a non-dental claim. When necessary, we recommend you preview the imported responses using the Remittance Report prior to deleting a remittance response.

To delete a remittance response:

  1. Open the Claims module and click the Remittance Responses tab.

  2. Search for responses to non-dental claims.

    3. Tip: You can use the Remittance Report to review remittance responses and identify non-dental claims.

  3. Select each response you want to delete.

  4. Right-click a selected response and select Delete Remittance Response(s).

    5. Tip: You can multi-select more than one response.

  5. When prompted to confirm, click Delete Responses.