Claims Management Training

Audience: Billing staff, Administrative users, and Clinical Support personnel who are responsible for insurance claims processing and follow-up within axiUm.

Course Overview:

This course introduces the end-to-end insurance claims process in axiUm, from treatment entry through submission, response review, and follow-up. Learners will gain practical skills in creating and submitting electronic and paper claims, managing pre-authorizations, identifying and resolving errors, reviewing clearinghouse responses, and taking corrective actions such as rebilling or requeuing claims. The course supports efficient, accurate claims processing and timely reimbursement.

In this course, you will learn to:

• Explain the overall claims billing workflow, from treatment completion to payment

• Differentiate between electronic and paper claim submission processes

• Create claims based on planned, in process, and completed treatments, including pre-authorizations

• Queue and submit claims manually or automatically using the Queued Claims tab

• Identify and resolve common claim errors prior to submission

• Review submitted claims and load clearinghouse responses

• Interpret claim status responses (e.g., acknowledgment, rejections, and pending items)

• Rebill or requeue claims when corrections or follow-up actions are required

• Run and customize claims reports to monitor billing activity and outstanding items

How to Gain Access
To gain access to these courses please contact your axiUm System Administrator so they can submit an access request form. Once this is complete, you will receive an email with login instructions.

Launch Claims Management Course